HandoffLab

Contact

Get in touch

Use support@handofflab.com for product fit, launch questions, billing help, cancellations, refunds, and export issues. This is the real launch support path for handofflab.com.

Best reasons to write

Product fit, rollout timing, and migration questions
Hosted checkout, billing-link, cancellation, or refund requests
Workspace export, local storage, and data-pack portability help
Launch issues on handofflab.com that block evaluation or payment

Support expectations

Questions about fit, rollout timing, billing, cancellations, and refunds route to support@handofflab.com.
If a paid checkout link is not configured yet, support is the manual fallback instead of a dead-end CTA.
Use the same email you plan to use for checkout or workspace access so follow-up stays tied to one buyer record.

Delivery expectations

Client handoff delivery is still manual. Vendors send the package or shared link themselves and then log delivery plus follow-up status in the workspace.
HandoffLab shows delivery state, follow-up history, and acceptance records, but it does not claim inbox delivery proof or automated reminder sending yet.
If trusted send proof is a launch requirement, contact support before buying so the current manual boundary is explicit.

Payment confirmation workflow

Payment requests and confirmations are vendor workflow records inside the workspace, not bank verification or escrow.
The current product helps vendors keep payment follow-through visible, but it does not move money or verify external payment events.
Paddle sandbox webhook proof now persists recurring subscription state in D1, but live-provider approval and broader entitlement rollout are still in progress.

Before you buy

You have reviewed the public demo and understand the current product slice.
You understand the shared route is local-first and not secure client auth yet.
You know workspace records remain browser-local until server persistence ships.
You understand Paddle sandbox checkout plus webhook-backed subscription proof are working, while live-provider approval and self-serve subscription management are still pending.

Current billing support path

Cancellation and refund requests are currently handled by email because self-serve billing controls are not live yet.

Email support@handofflab.com from the same address used for checkout or workspace access.

Include the plan you selected, the email used at checkout, and whether you are asking about fit, cancellation, refund, or a launch issue.