HandoffLab
ContactReal support pathManual replies today

Get a real answer without hunting for the right inbox.

Use support@handofflab.com for fit questions, launch blockers, billing help, cancellations, refunds, and manual Pro setup.

Email supportRequest manual Pro setup

Contact posture

One inbox, clear reasons to write

Product fit, rollout timing, and migration questions
Hosted checkout, billing-link, cancellation, or refund requests
Workspace export, local storage, and data-pack portability help
Launch issues on handofflab.com that block evaluation or payment

Last updated: March 20, 2026

Support path

Keep the support story simple and credible

The page should let someone understand the support posture in one scan. Support is real, but still manually operated, and that is better than pretending otherwise.

Real inbox

Messages to support@handofflab.com are received through the published support inbox.

Real reply path

Replies may temporarily come from the operator mailbox while branded outbound support is still being finalized.

Before you buy

Ask before rollout if the current boundary matters to you

A lot of support friction comes from people writing too late. This panel keeps the pre-purchase checks visible without turning the page into a wall of warning text.

You have reviewed the public demo and understand the current product slice.
You understand the shared route is a lightweight review surface, not a full client account portal yet.
You know the current product supports saved workspace records and exportable data packs, and you should export important data before major workflow changes or device transitions.
You understand the current Pro path covers checkout, subscription sync, and billing support, while self-serve subscription management is still expanding.

Current billing help

Billing questions still route through support

Cancellation and refund requests are currently handled by email because self-serve billing controls are not live yet.
Email support@handofflab.com from the same address used for checkout or workspace access so the request can be matched correctly. Replies may temporarily come from the operator mailbox while outbound support is still manual.
Include the selected plan, the email used at checkout, and whether you are asking about fit, cancellation, refund, or a launch issue.