Refund Policy
This is the current HandoffLab launch refund policy. It is written to reduce checkout friction while staying honest about the fact that self-serve billing controls are not live yet.
Last updated: March 20, 2026
First-time monthly or yearly subscription purchases may be requested for refund within 14 days of the initial charge if the current HandoffLab launch version is not a fit for your workflow.
Refund requests should explain the problem briefly and include the email address used at checkout so the payment can be located.
Renewal charges, repeat refunds, and partial-period usage are generally not refundable once the relevant billing period has started, except where required by law or when a duplicate or incorrect charge occurred.
Hosted checkout and billing-provider fees do not change the product boundary: refunds are for access to the current launch version, not for promised future features.
Self-serve cancellation controls are not live yet. To cancel a paid plan before the next renewal, use the support path below.
Email support@handofflab.com from the same address used for checkout or workspace access so the request can be matched correctly. Replies may temporarily come from the operator mailbox while outbound support is still manual.
When possible, send cancellation requests before the next renewal date so the request can be processed before another charge.
Messages sent to support@handofflab.com are received through the published support inbox and handled by the current HandoffLab operator team. Replies may temporarily come from the operator mailbox while branded outbound support is being finalized.
For refund, cancellation, duplicate charge, or billing-link issues, contact support@handofflab.com.
Include the plan, purchase email, charge date if known, and whether you are asking for a cancellation, refund, or billing correction.